Refund policy

Last Updated: August 30, 2026

Because our products are food and consumable goods, they cannot generally be physically returned or restocked. All edible and consumable BLACKLAND products are final sale, and physical returns are not accepted.

This applies to all current and future edible items we offer, including chili crisps, seasonings, spice mixes, and bundled or multipack food products.

If something arrives damaged or defective, or if an item is incorrect or missing, we will do our best to make it right through a replacement or, in limited circumstances, a refund.

When You Can Request a Refund or Replacement

You may be eligible if:

• Your order arrives damaged, leaking, or defective.
• An item is incorrect or missing from your order.
• The product differs significantly from its description.

Contact us within 7 days of delivery to request a review.

What We’ll Ask For

Please include:

• Your order number.
• The affected product.
• A brief description of the issue.
• Clear photographs of the product and packaging, where applicable.

How We Handle Refunds and Replacements

• Damaged or defective items: We typically issue a replacement rather than a refund.
• If a replacement is unavailable, such as when an item is out of stock, we may issue a refund.
• Incorrect or missing items: We will ship the correct or missing item as soon as possible.
• Approved refunds are issued to the original payment method.
• All requests are reviewed individually at our discretion.

Timeline

• Notify us within 7 days of receiving your order.
• Once approved, replacements will ship as soon as possible.
• Approved refunds may take 5–10 business days after approval to appear on your statement, depending on your financial institution.

Requests Not Eligible for Refund or Replacement

• Opened, used, or tampered-with food products.
• A change of mind unrelated to damage, defect, an incorrect or missing item, or a significant error in the product received.
• Because flavor and perceived heat are subjective, personal preference alone does not qualify an order for a refund or replacement.
• Transit delays, misdeliveries, or lost shipments after the carrier marks the package as delivered.

If your package is marked as delivered but cannot be located, check around the delivery location and with household members or neighbors, then contact the carrier. If the issue remains unresolved after 2 business days, contact us and we will assist with the next steps.

Shipping and Return Costs

• In most verified damage or defect cases, you will not need to ship the item back. We may request photographs or instruct you to dispose of the item.
• We cover replacement shipping costs for verified damage or defect cases.
• In the rare event that a return is required, responsibility for return shipping will depend on the circumstances.

Contact

For returns, refunds, or order issues, email hello@blacklandprovisions.com with the subject line “Return / Refund Request.” Please include all relevant order details and supporting photographs.

We aim to resolve eligible order issues quickly and fairly. Thank you for supporting BLACKLAND.