Shipping policy

Last Updated: August 30, 2026

We ship from Texas with care. This Shipping & Delivery Policy explains how BLACKLAND processes, ships, and delivers orders and what to expect if something goes wrong in transit.

Order Processing Time

Orders are packed and shipped within 48–72 hours of purchase, Monday through Friday, excluding weekends and applicable holidays.

Once in transit, most U.S. orders arrive within 3–7 business days, depending on the destination.

Shipping Rates and Free Shipping

Shipping rates are displayed at checkout and are based on the destination and selected service level.

• Free standard shipping is available on eligible U.S. orders of $45 or more within the contiguous United States, based on the subtotal before tax and after discounts.
• Standard shipping rates apply to Alaska, Hawaii, U.S. territories, and military APO, FPO, and DPO addresses.
• Expedited shipping of 1–3 business days may be available within the contiguous United States. Expedited shipping estimates refer to carrier transit time and do not include order processing time.
• International shipping outside the United States is not currently available.

Shipping fees and free-shipping qualifications are subject to change. Updated terms will apply to new orders going forward.

Shipping Carriers

We ship using trusted carriers, primarily USPS and UPS. The carrier and service level are selected based on destination, package weight, and estimated delivery speed.

Address Changes and Delivery Issues

If you need to correct your shipping address or order, email hello@blacklandprovisions.com as soon as possible with the subject line “Urgent – Address Change.” We will do our best to help, but changes may not be possible after fulfillment begins or once an order has shipped.

Customers are responsible for providing an accurate and complete address at checkout. BLACKLAND is not responsible for delivery issues resulting from incorrect or incomplete addresses entered during checkout.

Tracking and Packages Marked “Delivered”

Once your order ships, tracking information will be provided when available. If tracking shows your package as delivered but you cannot locate it, check around the delivery location and with household members or neighbors, contact your local post office, and allow up to 2 business days because carriers may occasionally scan packages before delivery. If the package still has not arrived, contact us with your order number and we will help investigate or file a carrier claim.

Damaged, Lost, Incorrect, or Missing Orders

If your order is lost in transit, arrives damaged or leaking, or contains an incorrect or missing item, contact hello@blacklandprovisions.com within 7 days of delivery and we will help determine the appropriate next step.

Include your order number, the affected product, a brief description of the issue, and clear photographs of the product and packaging where applicable. We will review the issue and typically offer a replacement. In limited cases, a refund to the original payment method may be issued.

If a package is lost in transit, we will assist with filing a claim with the carrier. Refunds for lost packages are not guaranteed in every situation.

Title and Risk of Loss

Risk of loss and responsibility for your order remain with BLACKLAND until the package is marked delivered by the carrier to the shipping address provided at checkout. Once the package is marked delivered, responsibility for the shipment transfers to the customer, except where applicable law provides otherwise.

Shipping Exceptions and Delays

• During high-volume seasons, holidays, severe weather, or carrier disruptions, delivery times may extend beyond the estimated timeframe.
• We are not responsible for delays caused by customs, natural disasters, or carrier issues beyond our control.

Contact

Questions? We’re here to help. Email hello@blacklandprovisions.com.